CASE STUDY: Managing an LMS Implementation

Below we have outlined a short case study detailing the Implementation of a Learning Management System we completed with a global software company.

The Challenge:

The client is a global business software company. Their long-term business plans require greater efficiency of employee training programs and external training to be delivered, monitored, and managed centrally. The Client implemented a Plateau LMS. This presented challenges due to the large number of training courses involved and global dispersal of the learners.

The Solution:

PulseLearning partnered with the Client to provide the following services:

Project Management: Working onsite with the Client’s LMS team, the project manager developed the web presence strategy for the LMS, ran international task force groups within the client, and managed the localization of the different LMS sites, the user testing process, and the marketing of the LMS in the press and at trade shows.

Localization: PulseLearning managed localization vendors for the Client, including documenting label changes, translating these changes, and implementing changes on the system.

Technical Support: PulseLearning’s LMS implementation team provided technical support to the Client LMS team, were trained on the client’s LMS help desk, and supported the technical support team.

Testing: PulseLearning’s LMS implementation team performed integration testing of the LMS content and performed user testing.

Content Development: PulseLearning provided instructional design expertise to build online training courses for system administrators, documented business process changes, produced an administrator manual, and prepared PowerPoint presentations for instructors to use during classroom teaching. Quality Improvement analysts in PulseLearning’s LMS implementation team reviewed the material on the new LMS, checking for grammar, spelling, branding, and functionality.

The Results:

  • The following results were achieved and enabled the client to attain their business goals:
  • Savings on travel costs and employee time were achieved through the shorter class duration of eLearning courses.
  • Employee training costs were halved from USD 24 million to USD 12 million in 18 months.
  • The long-term savings will be greater given the repeatability of eLearning and the improvement in the success rates of students: up 33% upon rollout.


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