We are Customer Focused Our clients’ goals influence our day-to-day behaviors. We assess and mitigate risk on all projects. We are accountable for our clients’ experiences and always strive to improve them. We validate our clients’ experience by seeking and taking on board customer feedback. We are results driven We dream big with ambitious growth plans. We focus on high-value clients. We achieve best results by focusing on key strategic objectives, even if that means saying no to good ideas. We are accountable to our strategic objectives through the measurement of our KPI’s. Teamwork is the cornerstone of how we win We look at requests from the other person’s perspective when they ask us for something. We provide constructive and positive feedback across all levels of the organization. We limit expression of our concerns to those who can address them. We are flexible to meet team and client needs. We are Trustworthy We act with integrity and achieve results through relationships built on trust. We respectfully challenge if we feel the wrong approach is being adopted. We do what we say we are going to and communicate early and openly if circumstances change. We Build High Performing Teams We celebrate learning. We replace blame with curiosity. We take responsibility for contributing to our company goals through training and personal development. We feel safe to challenge behaviors and admit mistakes.