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Citigroup is a leading global bank with approximately 200 million customer accounts across more than 160 countries and jurisdictions. Due to rapid growth and employee turnover, Instructor-led Training (ILT) was proving impractical and failed to provide on-going job aid and reference sources. Citigroup needed a cost-effective training solution that would simplify their original offer and provide better performance results.
PulseLearning designed and developed an online training course in SQL for Citigroup Card Services and a Regulation W training solution for the Citigroup Global Regulation Division, USA. Throughout the development process, PulseLearning worked closely with Citigroup to provide Instructional Design, Graphic Design, Scripting, Quality Assurance, and Product Building services.
Citigroup's ILT programs were successfully converted from 26 hours of classroom training to 8 hours of online eLearning and the bank saw a dramatic increase in job performance and competency levels following the training rollout.
Australia Post provides postal services across Australia and its overseas territories. The organization employs over 21,000 people nationwide. In the last number of years, Australia Post has broadened its product and service range and invested in major technology-based infrastructure programs. Today, its business operates in three core areas: letters and associated services, retail merchandise and agency services, and parcels and logistics.
PulseLearning has worked with Australia Post since 2010. We have provided Australia Post with a range of services including the creation of eLearning, Blended Learning, and Professional services programs.
Together we have developed multiple eLearning courses covering the learning areas of Employee Induction, Enterprise Induction, Sales Process Training, Dimension Weight Scale Training, Information Security, and Passports Training.
PulseLearning also provided additional professional services on-site resources to assist Australia Post in the development and deployment of training materials.
CA Technologies is one of the world’s largest software companies and serves Fortune 1000 companies, as well as governments, educational institutions, and thousands of other companies, in a range of diverse industries worldwide. It offers transformational IT management software and solutions that help drive enterprise-wide productivity, offer differentiated user experiences, and open new growth opportunities. CA Technologies offers professional training across the full range of its software solutions and engages over 30,000 learners annually. Learners include internal audiences, partners, and customers.
PulseLearning with CA Technologies won an Excellence in Vendor Partnership Bronze Award at the prestigious 2015 Chief Learning Officer, Learning in Practice Awards. The CLO Learning in Practice Awards recognize learning leaders who demonstrate excellence in the design and delivery of employee development programs through a combination of qualities such as leadership, vision, business acumen, and strategic alignment.
The high-level strategic objectives that brought the partnership between
PulseLearning and CA Technologies together have resulted in greater productivity for the business, lower overheads, and greater process efficiency.
The working relationship that has developed between CA Technologies and
PulseLearning has been mutually beneficial and nurtured a spirit of cooperation in which PulseLearning is seen less as a separate organization but rather an extension of CA Technologies' complete education organization.
With over 4,600 hotels representing 9 brands across over 100 countries, the InterContinental Hotels Group (IHG) has a rolling need to deliver training opportunities that empower and enable staff to meet the promise of the hotel and its brands.
PulseLearning partnered with IHG to develop over 45 courses and over 130 learning objects since 2010. The hotel group also enlisted our localization services to covert over 15 courses into Spanish (US), Chinese, and Japanese. We have provided IHG with a range of services, including the creation and conversion of eLearning, blended learning, and professional services.
Together we have developed multiple eLearning courses including Compliance Training Program, Agent University Program, Business Advantage Training, and Credit Card Security.
Traditionally, the entire Nissan Sales and Service Way (NSSW) training and performance program was rolled out through face-to-face workshops and hard copy training manuals.
Due to the large amount of content, employee time/travel constraints, facilitators, and a dispersed workforce of 230 dealerships throughout Australia and New Zealand, the approach was non-uniform and did not achieve a consistent level of performance.
The Nissan Learning Academy found that employees who attended scheduled face-to-face workshops were learning a different sales approach to those who were relying on the hard copy training manuals and dealership colleagues to “teach” them how the sales process works. The hard copy content was dry reading and lacked an opportunity for employees to test against knowledge or did not apply the theory to real-life examples.
The onboarding sales process was approached in a non-uniform way. Ultimately, the inconsistent approach to the sales training affected Nissan brand opinion, customer experience, employee performance, and sales targets.
The Nissan team engaged with learning solutions provider
Learning to design and develop the bespoke NSSW online training and performance program.
A critical element of program design was converting the large volume of hard copy theory to engaging scenario-driven interactions for use in the online program. The design needed to align to the unique learning needs and styles of the target audience.
The final NSSW sales training and performance program was delivered as a 4-module eLearning course. Each module is 25–35 minutes long and includes a 15-minute sales challenge, which tests the transfer and application of knowledge by the learner. The online sales training program provides fun and interactive real-world examples in a visually dynamic environment, allowing learners to relate the required sales process to the car showroom floor. The course was developed in Articulate Storyline and deployed on Nissan’s DOTS Learning Management System.
The bespoke online solution forms a critical entry component of the learning Pathway for a Sales Consultant and awards the competencies (NSSW sales process) required to achieve the Sales Consultant Certification.
The solution was rolled out nationally to the dealership sales force across Australia and New Zealand in November 2014. Despite being a non-mandatory learning solution, it was strongly supported by the dealership network as a critical requirement to onboard new sales people and familiarize them with the Nissan sales process. The online program has now become a requirement to achieve Certified Sales Consultant accreditation at Nissan.
All goals set out for the program have been achieved:
Increased application of NSSW in day-to-day operations
Improved sales and customer satisfaction
Increased geographical reach
Reduced overall speed to competency
Increased motivation and job satisfaction
Alignment to Nissan values
Pfizer is one of the world's premier research-based biopharmaceutical companies. Every day, Pfizer colleagues work across developed and emerging markets to advance wellness, prevention, treatments, and cures that challenge the most feared diseases of our time.
Learning has been an outsourcing partner to Pfizer for a number of years. We have worked with Pfizer on over 20 projects, ranging from eLearning Content Development and Strategic Learning Consultancy to hands-on training simulations.
Types of Training Projects Implemented for Pfizer Information Security Awareness (ISA)
Minimum Security Requirements (MSR) Training
Plan Operations Training
Global Security Training