Case Study

Product Training

Citigroup is a leading global bank with approximately 200 million customer accounts across more than 160 countries and jurisdictions. Due to rapid growth and employee turnover, Instructor-led Training (ILT) was proving impractical and failed to provide on-going job aid and reference sources. Citigroup needed a cost-effective training solution that would simplify their original offer and provide better performance results.

PulseLearning designed and developed an online training course in SQL for Citigroup Card Services and a Regulation W training solution for the Citigroup Global Regulation Division, USA. Throughout the development process, PulseLearning worked closely with Citigroup to provide Instructional Design, Graphic Design, Scripting, Quality Assurance, and Product Building services.

Citigroup’s ILT programs were successfully converted from 26 hours of classroom training to 8 hours of online eLearning and the bank saw a dramatic increase in job performance and competency levels following the training rollout.