Social collaborative learning and mentoring

The results from this program have been impressive. Program graduates are writing the same level of business as the average underwriter with 10 years’ experience.

– TH, vice president

The Challenge
The customer was at the underwriting department of a major property and casualty insurer, which has field offices throughout the country. The customer recruited underwriter trainees during their senior year of college, but experienced significant attrition before the June training class. In addition, after an orientation class focused on best practices, trainees sometimes adopted the old ways used in field offices.

Full Case Study