Our client, CA Technologies, needed to ensure the rapid and accurate adoption of new and modified internal business procedures in their upgrade of SAP. In an effort to radically remake their processes into more efficient and effective standards, they instituted a customized version of SAP covering their worldwide operations. Each SAP upgrade involves ten thousand learners or more. The client required each task or topic to be presented in a separate learning object to make it easy for learners to find the exact help they need while working.
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With PulseLearning’s assistance, CA has developed 411 days of training for the same cost as 270 days of training in the past. That represents a 52% increase in productivity that can be attributed directly to the success of the outsourcing arrangement.

- Mike Yakiemchuk, VP, Education, CA Technology Services

Making the most of your training budget is critical now more than ever. When belts are tightening at the same time that demand is increasing, looking for innovative ways to keep training quality high is essential. Here’s the story of how outsourcing, when done right, can bring with it great rewards.

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The results from this program have been impressive. Program graduates are writing the same level of business as the average underwriter with 10 years’ experience.

- TH, vice president

The Challenge
The customer was at the underwriting department of a major property and casualty insurer, which has field offices throughout the country. The customer recruited underwriter trainees during their senior year of college, but experienced significant attrition before the June training class. In addition, after an orientation class focused on best practices, trainees sometimes adopted the old ways used in field offices.

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